Customer Concierge

How can we help you today?

From helping you with travel requirements to being there when you need support at the airport, we're here to make your journey feel smooth, cared for, and just as special as the destination ahead.

Ruth Travels customer concierge support agent

Direct Concierge Support

Our WhatsApp line is open for personal itinerary management and real-time flight assistance.

Here to assist with your journey

If you encounter boarding issues or delays, our support team is available to provide assistance.

+44 20 4576 6966

Available 24/7 for active travellers only.

Frequently Asked
Questions

Everything you need to know about your Philippine-bound journey and beyond.

Booking & Flight Questions

We often use Chinese airlines, depending on the route and availability. With ongoing disruptions affecting some Middle Eastern routes, these airlines can provide alternative routes between the UK and the Philippines. We'll check the latest options and recommend the best available itinerary for you.

Because they can offer alternative routes that avoid affected Middle Eastern airspace. Depending on your travel dates, routing through China or other Asian hubs may be a more practical option when certain Middle Eastern routes are unavailable or disrupted.

Changes may be possible depending on your airline and ticket conditions. Contact us as soon as possible and we'll check the availability options for you.

Yes, seat selection may be available depending on the airline and fare you've booked. Our team can help you check the available options.

Yes, depending on the airline and fare type. We can assist you check your baggage allowance and available additional baggage options.

Yes, we can assist with booking for families travelling with children or infants. Let us know their ages when requesting a booking so we can provide the appropriate options.

TRAVEL REQUIREMENTS

To secure an Overseas Employment Certificate (OEC) and register on BM Online, you must prepare your valid passport, verified employment contract, work visa/permit, and proof of POEA registration. We can provide step-by-step guidance to ensure everything is in order before your departure.

Contact Information

Find our main office location below. You can also reach us via phone or email for any inquiries.

Location

1 Canada Square

Canary Wharf Estate, London

E14 5AB, UK

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